Privacy Policy

Last updated: February 25, 2026

This Privacy Policy describes how ShopCraft collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. We want you to understand what information we collect, how we use it, and what choices you have regarding your data.

Information We Collect

We collect information in several ways to provide and improve our e-commerce design and online store creation services. When you register an account or request a quote, we collect your name, email address, phone number, and business information. We also collect information about your interactions with our website, including pages visited, time spent on site, referral sources, and device information such as your browser type and IP address.

Additionally, we use cookies and similar tracking technologies to enhance your browsing experience. Payment information is collected securely when you purchase our services, though we do not store complete payment card details on our servers. We may also collect information you voluntarily provide through contact forms, surveys, or customer support inquiries.

How We Use Your Information

We use the information we collect to deliver our services, respond to your inquiries, and process transactions. Your data helps us personalize your experience, recommend relevant e-commerce solutions, and improve our service offerings. We analyze usage patterns to understand how our website is used and identify areas for enhancement.

We use your contact information to send you service updates, product information, and promotional materials. You can opt out of marketing communications at any time. We also use your information to comply with legal obligations, prevent fraud, and protect our rights and the rights of our users.

Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can request a copy of the data we hold about you or ask us to delete your account. We respect your privacy preferences and provide options to manage how we communicate with you. You may unsubscribe from marketing emails by clicking the unsubscribe link in our communications.

Under Canadian privacy legislation, you also have the right to request information about how your data is used and to withdraw consent for certain processing activities. To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days or as required by law.

Cookies and Tracking

We use cookies to remember your preferences, improve website performance, and track usage statistics. Cookies are small files stored on your device that help us understand how you interact with our site. Essential cookies are necessary for website functionality, while analytical cookies help us improve our services. Marketing cookies may be used to display relevant content and advertisements.

You can control cookie settings through your browser preferences. Disabling cookies may affect your ability to access certain features of our website. For more detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption, secure servers, and access controls to safeguard your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our team follows strict data protection protocols and receives regular training on privacy best practices. We limit access to personal information to employees and contractors who need it to perform their duties. If we discover a security breach, we will notify affected individuals as required by law.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering our services. These partners are contractually obligated to maintain the confidentiality and security of your information and may only use it for the purposes we specify.

We do not sell or rent your personal information to third parties for their marketing purposes. We may disclose information when required by law, to enforce our terms of service, or to protect the safety and rights of our users and the public.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date at the top of this document. Your continued use of our website following any changes constitutes your acceptance of the updated policy.